Assessor Resource
TLII1002A
Apply customer service skills
Assessment tool
Version 1.0
Issue Date: May 2024
Work must be must be carried out in accordance with workplace standards and procedures for the provision of customer service.
Work is performed under supervision. It involves the application of established routine customer service principles and procedures to day-to-day interactions with internal and external customers during workplace operations.
This unit involves the skills and knowledge required to apply routine customer service skills to relevant workplace operations including dealing with customer inquiries, monitoring customer satisfaction and taking appropriate action to satisfy customer needs. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)